Auto Answer in call center module not working

FreeSWITCH
1

We are trying to implement the call center module. everything working fine exceptio auto answer for callceter extensions.

Any view on this ?

2

Are the devices the agents use set to auto answer? On the FreeSWITCH side of things check the config example mod_callcenter | FreeSWITCH Documentation

3

There is no auto-answer configuration mentioned in the call center module but for internal extension to extension call auto-answer working fine.

4

Have you already tried adding [sip_auto_answer=true] to the contact string for your agents?

<!-- example -->
<agent name="1000@default" 
       type="callback" 
       contact=[sip_auto_answer=true,leg_timeout=10]user/1000@default"
       .../>
1 Like
5

Thanks for your help. It worked after adding the parameter in contact feild.